After sales service

We are pleased that you have chosen to purchase from Creaciones Meng, S.L. When you receive your order, please check and confirm the number of packages and their condition before signing the carrier’s delivery note. If you are unable to inspect the goods, simply indicate on the carrier’s delivery note that you will “inspect later”. You must also check and confirm the number of packages and their condition before signing the delivery note.

By signing the delivery note, you confirm that the goods are in good condition, and Creaciones Meng, S.L. is hereby exempt from any liability.

If you are unable to inspect the goods, you may simply indicate on the carrier’s delivery note that it is “pending inspection”. If there is anything unusual in the packaging, you may note it on the delivery note or even take a photo at the same time. The transport company will not accept any damage that has not been noted on the delivery document.

We are always here to help you! If you have any issue with your purchase, please notify us within a maximum of 48 hours from receipt of the goods. You can easily do so via our email attcliente@creameng.com, indicating the reason and attaching photos.

If you need to return an item, please ensure it is returned in its original packaging and has not been assembled or used. We will collect the damaged item at the same delivery address and, once inspected at the factory, replace it.

If your item is defective, we will replace it free of charge, unless there is insufficient stock, in which case it will simply be credited on your next invoice.

As these are handmade products, small variations in tones, shapes, and sizes may occur. If you have any questions, please feel free to contact attcliente@creameng.com before placing your order; they will be happy to assist you.

Please note that you have 24 hours to report any breakage and 48/72 hours to report any original damage. We ask you to keep the original packaging in case you need to return any item.

WARRANTIES

All materials are guaranteed for a period of two years from the invoice date, provided the defect is manufacturing-related. The warranty covers replacement of the item free of charge, but never a refund.

DISPUTES

For any dispute arising from the breach of the terms of sale, both parties expressly submit to the courts of Onteniente (Valencia - Spain), waiving any other jurisdiction.